Privacy Policy

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Verde Heat LTD
Last updated: 6th July 2025

At Verde Heat LTD, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with us through our website, mobile app, or services.

1. Who We Are

Verde Heat LTD is a heating and renewable energy company based in the UK. Our registered office is:
Unit 1, Gateshead Mill, Delph, Delph New Road, Oldham, OL3 5DB

• Company Registration Number: 1539 2636
• VAT Registration Number: 460 658 774
• Gas Safe Registration Number: 938659
• Email: info@verdeheat.co.uk
• Phone: 07769867498

2. What Data We Collect

We may collect and process the following personal data:

• Identity Data: Full name, date of birth
• Contact Data: Email address, phone number, billing address
• Technical Data: IP address, browser type, device information
• Transaction Data: Payment details, purchase history
• Usage Data: Service preferences, app usage, booking activity
• Marketing Data: Your communication preferences

3. How We Collect Your Data

We collect data when you:

• Fill out a form on our website or app
• Book a service or consultation
• Sign up for a care plan or membership
• Make a payment
• Contact us directly via phone, email or social media
• Use our website, app or client portal

4. How We Use Your Data

We use your data to:

• Provide and manage services (e.g., boiler servicing, repairs, heat pump installation)
• Process payments and manage subscriptions
• Communicate with you about appointments and updates
• Send marketing communications (only with your consent)
• Improve our services, website and app functionality
• Meet legal or regulatory obligations

5. Lawful Basis for Processing

We only process your data when we have a lawful basis to do so, including:

• Performance of a contract (e.g., servicing agreements)
• Consent (for marketing communications)
• Legal obligation (e.g., accounting, tax)
• Legitimate interests (e.g., business development, fraud prevention)

6. Sharing Your Data

We do not sell your data. We may share it with:

• Payment processors (e.g., GoCardless)
• CRM and automation tools (e.g., GoHighLevel, Firebase)
• Contractors or engineers working on your property
• Legal or regulatory bodies if required by law

7. Data Security

We take appropriate security measures to protect your data from loss, misuse, or unauthorised access. These include secure servers, encrypted databases, and access controls.

8. Data Retention

We retain your data only for as long as necessary for the purpose it was collected or to comply with legal obligations.

9. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (www.ico.org.uk)

10. Cookies and Analytics

Our website may use cookies and analytics tools to enhance your browsing experience. You can manage cookie preferences through your browser settings.

11. Contact Us

If you have any questions about this policy or your personal data, please contact us:

Verde Heat LTD
Email: info@verdeheat.co.uk
Phone: 07769867498
Address: Unit 1, Gatehead Mill, Delph, Delph New Road, Oldham, OL3 5DB